These Terms of Service ("Terms") govern your access to and use of the website flowersla.online and any services offered by Flower SLA Ltd ("we", "us", "our"). By using the website or placing an order, you agree to these Terms.
Flower SLA Ltd is a private limited company registered in England & Wales under company number 13370259, with registered office at 169 High Street, Barnet, Hertfordshire, EN5 5SU, United Kingdom. Our D-U-N-S Number is 228050080.
You agree to use the website lawfully and not to:
Images on the website are illustrative. Because flowers are a natural product, individual stems may vary in colour, size and availability. Where a specific stem is unavailable we may substitute it with one of equal or greater value, preserving the overall style and feel of the arrangement.
All orders are subject to confirmation by email. A contract between you and Flower SLA Ltd is formed only when we send a written confirmation.
Prices are quoted in Pounds Sterling (GBP) and include VAT where applicable. We reserve the right to change prices at any time, but changes will not affect orders already confirmed. Payment terms are stated on your order confirmation.
We deliver primarily within London and the surrounding area. Same-day delivery is available for orders placed before 1 pm (Monday to Saturday), subject to availability. We will do our best to meet requested delivery slots but cannot guarantee specific delivery times.
If no one is available to receive the delivery, we may leave the order with a neighbour, at the front door or return it to the studio at our discretion. Please provide clear instructions when placing your order.
Because our flowers are perishable and arranged to order, the statutory cancellation rights for distance contracts do not apply once we have started preparing your order. Cancellations made at least 48 hours before the requested delivery date will be refunded in full.
If your flowers arrive damaged or materially different from what was ordered, please contact us within 24 hours with a photograph and we will arrange a replacement or refund.
All content on the website — including text, imagery, logos, design and code — is owned by or licensed to Flower SLA Ltd and is protected by UK and international copyright law. You may not reproduce, distribute or create derivative works without our written permission.
The website may contain links to third-party sites. We do not control those sites and are not responsible for their content, privacy practices or availability.
To the extent permitted by law, Flower SLA Ltd is not liable for any indirect or consequential loss arising from the use of the website or our services. Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.
These Terms are governed by the laws of England & Wales. Any dispute will be subject to the exclusive jurisdiction of the courts of England & Wales.
We may update these Terms from time to time. The "last updated" date shows the most recent revision. Continued use of the website after changes are posted constitutes acceptance of the new Terms.
Questions about these Terms should be sent to info@flowersla.online or by post to our registered office.